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FAQ

How long will my order take to arrive?

Note: Only applies after the pre-order state. Items will take about 2-5 business days to arrive. Deliveries in Luxembourg will be delivered by staff and is free of charge. For international deliveries we estimate 7-20 business days for these items to arrive.

Can I track my order?

Yes, if you need to track your order, simply send us a message and we will send you a tracking number.

What if I want to return an item?

Please read through our return policy.

How can I get in touch if I have a problem with my order?

https://loxo.lu/pages/contact

How can I pay for my order?

Credit card, debit card, paypal.

How can I stay in the loop about events, special offers and deals?

Of course. Simply subscribe to our newsletter! 

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